Privacy Policy

Last updated: September 2026

Introduction

This privacy policy explains how rowanvane collects, uses, and protects personal information provided through our website and consulting services.

Information We Collect

We collect information that you voluntarily provide when submitting consultation requests or contacting us. This may include:

• Full name
• Email address
• Service selection preferences
• Any additional information you choose to provide in correspondence

How We Use Your Information

We use collected information exclusively for the following purposes:

• Responding to consultation requests and enquiries
• Providing requested energy consulting services
• Communicating about scheduled assessments and project updates
• Maintaining records of client interactions for service quality purposes

Data Storage and Security

Personal information is stored securely and accessed only by authorized personnel involved in delivering our consulting services. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or disclosure.

Data Sharing

We do not sell, rent, or share your personal information with third parties except when:

• Required by law or legal process
• Necessary to deliver requested services with your explicit consent
• Essential for protecting our legitimate business interests

Your Rights

Under UK data protection law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal information
• Request restriction of processing
• Request transfer of your data to another organization

Cookies

Our website uses cookies to enhance user experience and remember your cookie consent preferences. For detailed information about cookie usage, please review our Cookies Policy.

Retention Period

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal obligations. Consultation records are typically retained for seven years following project completion.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

Contact Information

For questions about this privacy policy or to exercise your data rights, contact us at:

[email protected]
14 Castle Street, Liverpool, L2 0NE, United Kingdom